- Last Updated on 29 April 2013
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The Changing Nature of Leadership and Management
1. Which of the following has had the greatest impact on redefining the responsibilities of managers in the hospitality industry?
a. new financial and accounting theories
b. the pioneering work of managers in other industries, such as Lee Iacocca, Michael Eisner, and Peter Lynch
d. the Recession of 1980–1981
2. Which of the following statements is true about the planning function of management?
a. Planning involves assessing the actual performance of employees against company standards.
b. Budgeting is not a planning function.
d. Only top-level managers plan.
3. According to studies by John P. Kotter, author of the classic article, “What Effective General Managers Really Do,” effective general managers:
a. plan their days down to the minute.
c. carefully adhere to their organization’s formal chain of command.
d. follow Fayol’s principles of management.
4. The spouse of one of your employees dies. You attend the funeral. Which management role are you performing?
c. disturbance handler
5. You are the food and beverage manager of a large hotel. One of the department’s freezers breaks down and the repair company cannot come out until tomorrow. You pull a food server from the lunch shift, borrow a server from the lounge, and help them transfer the food from the nonworking freezer into the department’s other freezer. You have performed the management role of:
6. Managers can benefit from thinking about their jobs in terms of interpersonal, informational, and decisional roles because it:
a. prevents them from overlooking important aspects of their jobs, such as the liaison role, that are not covered by the traditional management functions.
b. it enables them to make faster and better decisions when faced with crisis or other unexpected or unusual situations in the workplace.
c. helps them realize that they must perform their interpersonal and informational roles well in order to befully effective in their decisional roles.
7. Which of the following statements about traditional management skills is true?
a. Hospitality managers do not need technical skills.
c. Hospitality supervisors do not need conceptual skills.
d. All of the above.
8. A manager who makes decisions by enforcing rules and regulations that are already in place, who resists change and acts as caretaker of the status quo is a __________ manager.
9. Employees who suppress their initiative and simply follow the rules are probably working for:
a. a democratic manager.
b. a bureaucratic manager.
c. an autocratic manager.
10. The type of leadership that is based on an exchange of services between the manager and his or her employees is called __________ leadership.